FAQs
How can I contact Defence Packs?
You can reach us by emailing support@defencepacks.com. Our dedicated customer service team will be happy to assist you with any inquiries or concerns you may have.
Do you ship worldwide?
Yes, we offer worldwide shipping to ensure our products reach customers around the globe.
Where do you ship from?
We ship from our warehouse located in Hong Kong.
Can I change or cancel my order?
To accommodate our fast processing times, changes or cancellations must be requested within 12 hours of placing the order. After this timeframe, we are unable to make changes. If needed, you can return the order for a full refund after receiving it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for secure and convenient payment transactions.
When will my order be processed?
Orders are processed within 1-3 business days from the order date and shipped the following day after processing. Please note that we do not ship on weekends or during holidays.
How long will it take to receive my order?
Due to high demand, please allow approximately 2-4 weeks for your order to arrive. We appreciate your patience and understanding.
What if I don't receive my order?
If you have not received your order within 30 days after shipping, please contact us for assistance. We will ensure you receive the necessary support and, if necessary, provide a full refund.
Will I be charged customs and taxes?
Please note that import taxes, duties, and related customs fees may apply once your order reaches its destination. These charges are determined by your local customs office, and you will be responsible for any such fees.
How do I return an item?
For return instructions or any issues with your order, please contact us at support@defencepacks.com. We will guide you through the return process.
What if the item(s) I received are defective, incorrect, or damaged?
If you received defective, incorrect, or damaged merchandise, please contact us immediately. Provide your order number and include photographs of the item(s) and relevant references. We will work swiftly to resolve the issue and ensure your satisfaction.
When will I receive my refund?
Refunds are credited to your original form of payment. For credit or debit card payments, refunds are processed within 7-10 business days after we receive the returned item or cancellation request. Contact your card-issuing bank for specific timelines on when the credit will be posted to your account. If you have any concerns, please reach out to your bank or credit card company for further assistance.
You can reach us by emailing support@defencepacks.com. Our dedicated customer service team will be happy to assist you with any inquiries or concerns you may have.
Do you ship worldwide?
Yes, we offer worldwide shipping to ensure our products reach customers around the globe.
Where do you ship from?
We ship from our warehouse located in Hong Kong.
Can I change or cancel my order?
To accommodate our fast processing times, changes or cancellations must be requested within 12 hours of placing the order. After this timeframe, we are unable to make changes. If needed, you can return the order for a full refund after receiving it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for secure and convenient payment transactions.
When will my order be processed?
Orders are processed within 1-3 business days from the order date and shipped the following day after processing. Please note that we do not ship on weekends or during holidays.
How long will it take to receive my order?
Due to high demand, please allow approximately 2-4 weeks for your order to arrive. We appreciate your patience and understanding.
What if I don't receive my order?
If you have not received your order within 30 days after shipping, please contact us for assistance. We will ensure you receive the necessary support and, if necessary, provide a full refund.
Will I be charged customs and taxes?
Please note that import taxes, duties, and related customs fees may apply once your order reaches its destination. These charges are determined by your local customs office, and you will be responsible for any such fees.
How do I return an item?
For return instructions or any issues with your order, please contact us at support@defencepacks.com. We will guide you through the return process.
What if the item(s) I received are defective, incorrect, or damaged?
If you received defective, incorrect, or damaged merchandise, please contact us immediately. Provide your order number and include photographs of the item(s) and relevant references. We will work swiftly to resolve the issue and ensure your satisfaction.
When will I receive my refund?
Refunds are credited to your original form of payment. For credit or debit card payments, refunds are processed within 7-10 business days after we receive the returned item or cancellation request. Contact your card-issuing bank for specific timelines on when the credit will be posted to your account. If you have any concerns, please reach out to your bank or credit card company for further assistance.